Shipping policy

 

Mafett Shipping Policy

UK Delivery

We offer free tracked delivery throughout the United Kingdom. Orders are delivered by DPD or FedEx, depending on the parcel’s size, destination and service availability.

Processing Time

Our canvases are made to order. Please allow 2–4 business days for your order to be produced, inspected and prepared for dispatch. Orders are processed Monday to Friday, excluding UK bank holidays.

Estimated Delivery

After dispatch, delivery normally takes 2–3 business days. The estimated total time from placing an order to receiving it is approximately 4–7 business days.

Delivery times are estimates and may occasionally be affected by courier delays, severe weather, peak periods or circumstances outside our reasonable control. Deliveries to Northern Ireland, the Scottish Highlands, islands and other remote locations may take longer.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a DPD or FedEx tracking number. Please allow up to 24 hours for the tracking information to become active.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately at support@mafett.com if you notice an error. We cannot guarantee that an address can be changed after production or dispatch has begun.

Large Canvas Deliveries

Extra-large canvases may require specialist handling. Delivery times may therefore differ slightly from the standard estimate. Any relevant information will be displayed on the product page or communicated after the order is placed.

Damaged Parcels

Please inspect your order when it arrives. If the canvas or packaging is damaged, contact info@mafett.com within 14 days of delivery. Please provide your order number, a description of the problem, and clear photographs of the product and all external and internal packaging.

Please retain the product and packaging while we investigate the matter with DPD or FedEx.

Delayed or Missing Orders

If your tracking has not updated or your order has not arrived within the estimated period, please contact info@mafett.com with your order number. We will investigate the shipment with DPD or FedEx.

International Delivery

Available international delivery options, prices and estimated delivery times will be displayed at checkout. Customers are responsible for customs duties, import taxes and local charges unless stated otherwise during checkout.

Contact

For questions concerning production, dispatch or delivery, contact us at info@mafett.com.