Refund policy

Returns and Refund Policy

No Change-of-Mind Returns

All Mafett products are made to order. We do not accept returns, exchanges or provide refunds when a customer changes their mind, orders the wrong size or decides that the product is no longer suitable.

This policy does not exclude any cancellation or return rights that apply to standard, non-personalised products under UK consumer law.

Damaged, Faulty or Incorrect Products

If your product arrives damaged, faulty, incorrect or not as described, please contact infot@mafett.com as soon as possible.

Include your order number, a description of the problem, and clear photographs of the product, packaging and delivery label. Please retain the product and all packaging while we investigate the issue.

Where appropriate, we will provide a replacement at no additional cost. If replacement is not possible or another remedy is required under applicable consumer law, a refund may be provided.

Personalised and Bespoke Products

We do not accept change-of-mind returns for products made to the customer’s specifications or clearly personalised. This includes products featuring a customer’s photograph, name, wording, commissioned design or genuinely bespoke dimensions.

This does not affect your statutory rights if the product is faulty, damaged, incorrect or not as described.

Contact

Email: info@mafett.com